Kana | About Us

Kana | About Us
Founded in 1996, KANA provides the industry’s leading solutions for Service Resolution Management (SRM) to the largest businesses in the world, helping them to improve customer satisfaction, reduce service costs, and increase revenues. By providing award-winning solutions for assisted, self,and proactive service, KANA has become the fastest-growing provider of SRM technology. Built on the industry%u2019s most advanced Web architecture, KANA%u2019s comprehensive suite of SRM solutions, enable enterprises to transform their customer service operations and resolve inquiries faster and more accurately across multiple channels.